eTrition Ideas Portal
When we email a letter to a household, we have no copy of the letter to access after the fact. On the patron information tab, notification history tab, can it be changed so a hard copy of the letter is attached regardless of whether the original notification was by email or letter? This would also allow us to view letters after the 30-day window passes for seeing past job history.
I talked to our developers about this. Storing an actual hard copy of all the notifications would not be do-able because of the amount of database\server space those would ultimately consume.
However, when the notifications are generated for display on an email for example, we build these with html. It is possible we could store the html string on the notification record which would allow the letter contents to be displayed in a pop-up with the ability to reprint if necessary.